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Zoral Prism CX

Deliver Seamless, Personalized Banking Journeys Across All Channels

Customers expect consistent, intelligent interactions across mobile, web, and in-branch channels. Zoral Prism CX helps institutions design and orchestrate unified omnichannel journeys that adapt in real time to customer behavior and needs.

Outcome Highlights

Customer Satisfaction

Through unified, cross-channel experiences

35% Uplift

engagement uplift from real-time personalization and journey optimization

Faster conversions

across onboarding, lending, and servicing flows

Lower Costs

lower operating cost by reusing components and reducing duplication

Regulatory-ready

with compliant communications and audit trails

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Core Features

Focused set of capabilities designed to deliver reliable performance, accelerate delivery, and support complex business needs across the entire lifecycle.

Low-code journey builder for omnichannel flowss
Integration with decisioning, RPA, and IDP for intelligent handoffss
Real-time personalization using behavioral and contextual datas
Consistent UI/UX templates across mobile, web, and branch channelss
Event-driven orchestration for proactive engagements
Analytics dashboards with drop-off and conversion insightss

Use Cases

Industry scenarios highlight how the solution adapts to diverse needs and consistently drives meaningful improvements.

Digital onboarding journeys that span web, mobile, and branch touchpoints

Loan and mortgage application flows with automated status updates

Omnichannel collections campaigns with personalized reminders

Servicing experiences with AI-powered chat, voice, and self-service portals

Cross-sell and up-sell offers delivered consistently across all channels

Case Studies

Tier-1 Retail Bank

Challenge

Fragmented customer journeys caused drop-offs in digital channels.

Solution

Implemented Prism CX for unified onboarding and servicing flows.

40%

reduction in abandonment

32%

higher conversion on digital loan applications.

Regional Credit Union

Challenge:

Inconsistent member experience across online, branch, and call center.

Solution

Deployed Prism CX to align and personalize experiences.

20 point

NPS increase

50%

increased adoption of self-service tools

Thought Leadership

Insights and perspectives that shape industry thinking and inspire state-of-the-art digital transformation.

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Unify Your Customer Experience with Zoral Prism CX

Zoral Prism CX gives financial institutions the tools to design, deliver, and optimize seamless customer journeys that increase engagement, reduce friction, and build lasting loyalty.

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